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We're here to help you get the most out of KWT Labs products. Search our documentation or contact our support team.
Try: activation, license, export, crawl, mind map
Documentation
Read user guides and manuals.
Knowledge Base
Troubleshooting and fixes.
FAQs
Quick answers to common questions.
Downloads
Latest software versions.
License Help
Activation, transfer, and licensing.
Report a Bug
Found an issue? Let us know.
Submit Ticket
Open a tracked support request.
Feature Request
Suggest new features.
Product Support
Find help for each KWT Labs product. Future products will appear here automatically.
Mind Studio
Most Popular Articles
Quick answers to the questions we see most often.
Documentation
In-depth guides for every feature. Knowledge base available 24/7.
KWT Spider Guides
Mind Studio Guides
Troubleshooting
Step-by-step fixes for the most common issues.
Software won't start
Ensure your PC meets minimum requirements (Windows 10/11, 64-bit). Try running as administrator once. If the app was recently updated, restart your computer. Reinstall from the latest download if the issue persists. Contact support with your Windows version and any error message shown.
Activation failed
Verify your license key was copied correctly with no extra spaces. Check that your internet connection is active for online activation. If you recently transferred a license, deactivate it on the old machine first. For persistent failures, email support@kwtlabs.com with your order email and key (partially redacted).
Update error
Close the application completely before updating. Download the latest installer from our Downloads section and run it over your existing installation. Temporarily disable antivirus if the update file is blocked, then re-enable it. If auto-update fails, manual install always works.
Crash on launch
Update your graphics drivers and Windows to the latest version. Clear temporary app data from %AppData%\KWT Labs (back up projects first). Run a repair install using the latest installer. Send crash logs to support if available.
Export problem
Confirm you have write permission to the destination folder. Avoid special characters in file paths. For large exports, ensure sufficient disk space. Try exporting to your Desktop first. If a specific format fails, note the format and error for our support team.
License expired
Check your purchase confirmation email for renewal options. Visit your account (when available) or contact sales@kwtlabs.com to renew. Perpetual licenses do not expire — verify you are not using a trial or subscription key past its term.
Windows Defender / SmartScreen warning
KWT Labs software is digitally signed. New releases may trigger SmartScreen until reputation builds — click "More info" then "Run anyway" if you downloaded from kwtlabs.com. Add an exclusion for the install folder if your antivirus quarantines files. Always download only from our official site.
License & Activation
Manage your KWT Labs software licenses.
Downloads
Get the latest versions of KWT Labs software for Windows.
KWT Spider
Mind Studio
Report an Issue
Submit a support ticket to report bugs, technical issues, or product problems. Sign in required — we typically respond within 1–2 business days.
Guests can browse documentation and knowledge base articles, or email support@kwtlabs.com for urgent issues.
Feature Requests
Help shape the future of KWT Labs products.
Video Tutorials
Watch step-by-step guides for common tasks.
System Status
Current status of KWT Labs online services.
Website Operational
Downloads Operational
License Server Operational
Updates Operational
Frequently Asked Questions
Quick answers about downloads, licensing, and support. For in-depth guides, see Documentation or the Knowledge Base.
How do I download KWT Labs software?
Visit the Downloads page or see our download FAQ. You need Windows 10 or 11 (64-bit).
Where is my license key?
License keys are sent to your purchase email. See recover your license key if you cannot find it.
Can I use my license on multiple computers?
Standard licenses allow one active machine. Read about device limits or transfer your license.
What are your support hours?
Email support Monday–Friday, typically within 1–2 business days. Support FAQs are available 24/7.
Do you offer refunds?
See our refund FAQ and Legal Center for details.
Support Policies
Email Support
Monday–Friday
Typical response: within 1–2 business days
Knowledge Base
Troubleshooting guides and fixes are available 24/7 at kwtlabs.com/kb.
Contact
Reach the right team for your question.
Community (Coming Soon)
Forums, discussions, and beta programs are on our roadmap.
Future Forum
Future Discussions
Future Tips & Ideas
Future Beta Program
Still Need Help?
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