Support FAQs

Quick answers about getting help, reporting bugs, and requesting features.

Support

How do I contact support?

Email support@kwtlabs.com or use the Contact Support form. Include your product, version, Windows build, and steps to reproduce the issue. Screenshots and log files help us respond faster.

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What is the typical support response time?

We respond to most tickets within 1–2 business days (Monday–Friday). Urgent license or activation issues are prioritized. Documentation, FAQ, and Knowledge Base are available 24/7 for self-service help.

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How do I report a bug?

Use the Bug Report form under Contact and describe what happened, what you expected, and how to reproduce it. Attach screenshots or crash logs if available. We will confirm receipt and follow up by email.

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How do I request a new feature?

Send ideas via the Feature Request form or email support@kwtlabs.com with "Feature Request" in the subject. We review all suggestions for our roadmap. Popular requests are noted but we cannot guarantee timelines.

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Still Need Help?

Can't find your answer? Our support team and self-service resources are here for you.

Contact Support Knowledge Base Documentation