Frequently Asked Questions

Quick answers about KWT Spider, Mind Studio, licensing, downloads, and support.

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KWT Spider

SEO crawler, audits, and exports.

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Mind Studio

Mind maps, kanban, gantt, and presentations.

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KWT Account

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Website & Downloads

Installers, versions, and verification.

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Licensing

Activation, transfer, and license keys.

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General

What is KWT Labs?

KWT Labs builds professional Windows desktop software for SEO and visual productivity. Our current products are KWT Spider, an SEO website crawler, and Mind Studio, a mind-mapping and project workspace. We focus on fast, offline-capable tools for agencies, marketers, and teams.

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Which operating systems are supported?

KWT Spider and Mind Studio run on Windows 10 and Windows 11 (64-bit). macOS and Linux versions are on our roadmap but not available today. Check each product page for minimum RAM and disk requirements before installing.

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Is KWT Labs software subscription-based?

We offer both perpetual licenses and optional maintenance plans. A perpetual license lets you use the version you purchased indefinitely. Maintenance includes updates for a set period. Check the product page or your order confirmation for your license type.

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How do I install KWT Labs software?

Download the installer from our Downloads page, run the .exe file, and follow the setup wizard. You need administrator rights on Windows. After installation, launch the app and activate your license key when prompted.

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KWT Spider

What is KWT Spider?

KWT Spider is a desktop SEO crawler for Windows. It audits websites for technical SEO issues, broken links, meta tags, redirects, and more. Results can be filtered, compared, and exported for client reports.

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Can KWT Spider crawl large websites?

Yes. Spider is built for large crawls with configurable thread count, depth limits, and URL filters. Very large sites may take longer depending on your PC and network. Use crawl settings to exclude low-value paths and speed up audits.

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Can I export crawl reports?

Yes. Export filtered results to CSV, Excel, or PDF for client deliverables. You can also export sitemaps and custom column sets. Exports use your current filter view so you share only relevant data.

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Does KWT Spider work offline?

Crawling and analyzing saved projects works offline once a crawl is complete. You need internet to crawl live websites and to activate or update your license. Offline activation is available if your network blocks the license server.

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Mind Studio

Are mind maps unlimited in Mind Studio?

Yes. Create as many mind maps and projects as your disk space allows. There is no artificial cap on nodes or branches in licensed versions. Trial mode may limit export or save features until you activate.

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Does Mind Studio include Kanban boards?

Yes. Mind Studio includes Kanban views alongside mind maps, Gantt charts, and calendars in one workspace. Switch views without losing linked tasks and notes. Ideal for planning content, campaigns, or product roadmaps.

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Can I export mind maps to PDF?

Yes. Export any map or board to PDF for sharing or printing. Choose fit-to-page or custom scale, and include or hide backgrounds. For editable formats, use the native .kwt project file or linked export options in the Export menu.

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Can I present mind maps as slideshows?

Yes. Presentation mode walks through branches step by step, like slides. Define a presentation path on your map, then present full-screen. Great for workshops, client reviews, and team briefings.

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Licensing

How do I activate my license?

Open the app, go to Help → Activate License, and paste your key from the purchase email. An internet connection is required for online activation. Activation ties the license to your PC until you deactivate or transfer it.

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How do I move my license to another PC?

Deactivate on the old computer first (Help → Deactivate License), then activate on the new one with the same key. If the old PC is unavailable, contact support with your order email and we can reset the activation.

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What happens to my license if I reinstall Windows?

A Windows reinstall may count as a new machine. Deactivate before reinstalling if possible. After reinstall, activate again with your key. If activation fails, email support@kwtlabs.com from your purchase address for a reset.

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How many devices can I use my license on?

Standard licenses allow one active activation at a time. Deactivate before moving to another PC. Team and volume licenses may include multiple seats — check your invoice or contact sales for seat counts.

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I lost my license key. How do I recover it?

Search your purchase confirmation email and spam folder. If you still cannot find it, email support@kwtlabs.com from the address used at checkout with your order number. We will resend your key after verification.

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Can I activate without internet?

Yes. Use offline activation in the license dialog: generate a request file, email it to support or upload via our portal, and import the response file. Allow one business day for manual processing.

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Downloads

Where do I download the latest version?

Visit the Downloads page and choose KWT Spider or Mind Studio. The current stable version is listed on each product card. You can also open Help → Check for Updates inside the app when online.

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Can I download older versions?

Yes. Previous releases are in the Downloads Archive for licensed users who need a specific build. We recommend the latest version for security and bug fixes unless support directs you otherwise.

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Is the installer safe? Windows Defender blocked it.

Our installers are digitally signed. New releases may trigger SmartScreen until reputation builds — choose "More info" then "Run anyway" if you downloaded from kwtlabs.com. Never install from third-party mirrors.

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How do I verify my download is authentic?

Compare the SHA-256 checksum on our Checksums page with your downloaded file. On Windows, run certutil -hashfile filename.exe SHA256 in Command Prompt. The hash must match exactly.

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How do I update to a new version?

Use Help → Check for Updates in the app, or download the latest installer and run it over your existing install. Your projects and license are preserved. Close the app before updating.

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Account

How do I create a KWT Labs account?

Click Signup in the site header and complete the registration form. An account lets you manage licenses, download history, and support tickets when those features are enabled. Desktop apps work with or without an account.

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How do I change my account email?

Sign in, open Account Settings, and update your email address. You will confirm the new address via a verification link. License keys stay tied to your original purchase email until you contact support to merge accounts.

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How do I delete my account?

Email support@kwtlabs.com from your registered address and request account deletion. We will remove personal data per our Privacy Policy. Deleting an account does not cancel active licenses — contact sales for billing changes.

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How do I reset my password?

On the login page, click Forgot Password and enter your email. Follow the reset link within 24 hours. Check spam if the email does not arrive. For security, reset links work once.

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Is two-factor authentication (2FA) available?

2FA for KWT Labs accounts is rolling out in phases. When available, enable it under Account Settings → Security. Desktop app licenses are unaffected — 2FA applies to the website account only.

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Support

How do I contact support?

Email support@kwtlabs.com or use the Contact Support form. Include your product, version, Windows build, and steps to reproduce the issue. Screenshots and log files help us respond faster.

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What is the typical support response time?

We respond to most tickets within 1–2 business days (Monday–Friday). Urgent license or activation issues are prioritized. Documentation, FAQ, and Knowledge Base are available 24/7 for self-service help.

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How do I report a bug?

Use the Bug Report form under Contact and describe what happened, what you expected, and how to reproduce it. Attach screenshots or crash logs if available. We will confirm receipt and follow up by email.

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How do I request a new feature?

Send ideas via the Feature Request form or email support@kwtlabs.com with "Feature Request" in the subject. We review all suggestions for our roadmap. Popular requests are noted but we cannot guarantee timelines.

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Billing

Do you offer refunds?

Refunds are handled per our Refund Policy and your order terms. Contact support@kwtlabs.com within the refund window stated on your receipt. Include your order number and reason so we can process your request quickly.

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What payment methods do you accept?

We accept major credit cards and PayPal through our checkout partner. Invoices for team licenses are available on request. All prices are listed in USD unless noted otherwise on the product page.

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How do I renew maintenance or updates?

You will receive a renewal reminder before maintenance expires. Renew from the link in your email or contact sales@kwtlabs.com. Perpetual licenses continue to work after maintenance ends — you keep the last version you received.

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Security

Does KWT Labs collect data from my projects?

Desktop apps store projects locally on your PC. We do not upload crawl data or mind maps unless you explicitly use a cloud sync feature. Activation checks send only license metadata to our server. See our Privacy Policy for details.

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How do I know downloads are from KWT Labs?

Download only from kwtlabs.com or links in our official emails. Verify the digital signature on the installer (right-click → Properties → Digital Signatures). Compare SHA-256 hashes on our Checksums page before running.

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Can't find your answer? Our support team and self-service resources are here for you.

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