Submit a Support Ticket

Before You Submit

You may find an immediate answer in our self-help resources — many common questions are already documented.

Documentation

User guides, installation, and feature manuals.

Knowledge Base

Troubleshooting articles and how-to guides.

FAQs

Answers to frequently asked questions.

Video Tutorials

Step-by-step walkthroughs for common tasks.

Check these resources first — you might resolve your issue without waiting for a response.

Ticket submission requires a KWT Labs account. Sign in to open a tracked support request linked to your licenses and products.

For urgent issues, email us directly at support@kwtlabs.com

Choose Ticket Type

Select the category that best describes your request. This helps us route your ticket to the right team.

Technical Support

Installation, usage, and troubleshooting help.

License Issue

Activation, transfer, renewal, or key problems.

Bug Report

Something is broken or behaving unexpectedly.

Feature Request

Suggest improvements or new capabilities.

Sales Question

Pricing, licensing, and purchase inquiries.

Download Problem

Installer issues, checksum errors, or blocked downloads.

Full Name *

Email *

Company (optional)

Product *

Product Version

Operating System

Priority Critical priority available for enterprise plans (coming soon).

Subject *

Describe the Issue *

Help us help you:
• What happened?
• What did you expect to happen?
• Steps to reproduce the issue?

Attachments (optional)

Drag & drop files here, or click to browse

PNG, JPG, ZIP, TXT, LOG — max 10 MB per file

I confirm the information provided is accurate to the best of my knowledge. I agree to the Privacy Policy and understand my data will be used to process this support request.

Response Process

Here is what happens after you submit your ticket.

1 Submitted

2 Under Review

3 Response Sent

4 Resolved

Ticket FAQ

Common questions about our support ticket process.

How long until I get a response?

We aim to respond within 1–2 business days for standard tickets. High-priority issues from licensed customers are typically addressed sooner. You will receive email updates when our team replies.

Do I need an account to submit a ticket?

Yes. Signing in lets us link tickets to your licenses, auto-fill your contact details, and lets you track all requests in My Tickets. For urgent issues you can also email support@kwtlabs.com directly.

What information should I include?

Include your product name and version, Windows version, steps to reproduce the issue, and any error messages. Screenshots and log files (.log, .txt) help us resolve problems faster.

Can I attach files to my ticket?

Yes. You can attach PNG, JPG, ZIP, TXT, and LOG files up to 10 MB each. Do not include sensitive license keys in full — partial keys are fine.

How do I check my ticket status?

Sign in and visit My Tickets to see all open and past requests. You will also receive email notifications when status changes or when we reply.

Prefer email? Contact support@kwtlabs.com for urgent issues.