Licensing FAQs

Open the app, go to Help → Activate License, and paste your key from the purchase email. An internet connection is required for online activation. Activation ties the license to your PC until you deactivate or transfer it.

Deactivate on the old computer first (Help → Deactivate License), then activate on the new one with the same key. If the old PC is unavailable, contact support with your order email and we can reset the activation.

A Windows reinstall may count as a new machine. Deactivate before reinstalling if possible. After reinstall, activate again with your key. If activation fails, email support@kwtlabs.com from your purchase address for a reset.

Standard licenses allow one active activation at a time. Deactivate before moving to another PC. Team and volume licenses may include multiple seats — check your invoice or contact sales for seat counts.

Search your purchase confirmation email and spam folder. If you still cannot find it, email support@kwtlabs.com from the address used at checkout with your order number. We will resend your key after verification.

Yes. Use offline activation in the license dialog: generate a request file, email it to support or upload via our portal, and import the response file. Allow one business day for manual processing.