Account FAQs

Quick answers about sign up, login, account settings, and security.

Account

How do I create a KWT Labs account?

Click Signup in the site header and complete the registration form. An account lets you manage licenses, download history, and support tickets when those features are enabled. Desktop apps work with or without an account.

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How do I change my account email?

Sign in, open Account Settings, and update your email address. You will confirm the new address via a verification link. License keys stay tied to your original purchase email until you contact support to merge accounts.

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How do I delete my account?

Email support@kwtlabs.com from your registered address and request account deletion. We will remove personal data per our Privacy Policy. Deleting an account does not cancel active licenses — contact sales for billing changes.

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How do I reset my password?

On the login page, click Forgot Password and enter your email. Follow the reset link within 24 hours. Check spam if the email does not arrive. For security, reset links work once.

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Is two-factor authentication (2FA) available?

2FA for KWT Labs accounts is rolling out in phases. When available, enable it under Account Settings → Security. Desktop app licenses are unaffected — 2FA applies to the website account only.

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Still Need Help?

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